FAQS

You’ll find us in our sunny SoCal office Monday to Friday from 7am to 5pm PST.

We highly recommend ordering through our website - it’s easy, it’s quick, it makes our web designers feel special - but we also take orders via phone at 805-529-7400 or picnictime@picnictime.com.

Simply? Right here.

International shipping is not available at this time. Lo siento. Je suis désolé. Es tut mir leid. Mi dispiace. Sinto muito. мне жаль. Maaf. Förlåt. etc…

Drop everything - we do offer drop shipping. Each item is subject to a $5 drop ship fee. Learn more here.

Yes, our current minimum order is $500. You can still order less than this amount, yet you will incure a $25 less than minimum fee.

We accept all major credit cards and terms. Customers with approved payment terms please use coupon code “TERMS” at checkout.

Those who have a CA or WA resale license likely will not have to pay sales tax, however the state of CA requires dropship tax to be paid. If you have any uncertainty about your status, it is important that you confirm with Accounting before placing your order.

Yes, indeedy. If you’re looking to be a part of the Picnic Time fam, we’re pleased to welcome you. The folks who get it, get it! So let’s get to know each other a little bit better. Please fill out our wholesale dealer application here.

Oh we loooove the press and, honey, we are ready for our close-up! Please send an email to marketing@picnictime.com

Great question! The whole story is 100% biopic caliber - think, entrepreneurial ingenuity, the American dream, families coming together to make the dream happen - but for now we’ll settle for our About Us page. Read the full story - we promise it’s worth the read,

You better believe it! From logo decoration to small orders to large custom orders, we do it all. We’re also excited to hear your ideas - we love to collaborate with individuals, as well as businesses large and small to make your custom product dreams come true. We even have a whole team dedicated to making those custom product dreams come true! Without your dreams, they’d have nothing to do - our team needs you!

Oh heck yea! The California Transparency in Supply Chains Act (SB657) was designed to provide consumers with the information to make informed purchasing decisions regarding the products they buy and the companies and brands they support. For complete details on the Bill, the Fair Labor Association, and Picnic Time’s participation, read our compliance statement.

All of our items are designed in California and developed in factories all over the world. We have relationships with many different factories all over the world, but you can always find country of origin details on our product pages for more information about where your products come from.

Although many of our products have waterproof or water-resistant liners, we do not suggest you use ice to keep items cool. We recommend you use gel ice packs. They are cleaner, more practical, and (literally) cooler. Why? They keep food dry, they’re reusable, and they, again literally, are cooler than cool (or at least cooler than ice!) Our products are designed to insulate items for 5 - 8 hours. This may change due to temperature, items put inside, etc., but should be a reliable range.

Just ask! When we said, Built to Last, we meant it. To start your replacement, head on over to our Built to Last page for more info on the process and to contact us. 

Care instructions are included in the Specs section of each product page on this site.

Some amount of weathering is part of what makes waxed canvas look cool. But, if you have a major scratch, don’t worry, we can help! In just a few, simple steps you can have your product looking good as new: Watch video

Picnic Time products comply with all state and federal environmental laws including proposition 65 and do not contain unsafe levels of any chemicals known to the state of California to cause cancer or reproductive toxicity. A few of our items have California Prop 65 warnings such as BBQ Grills. This is because grills create smoke and smoke is known to contain chemicals that cause cancer - if you find a grill that doesn’t have a Prop 65 warning, worry about what else they aren’t telling you! In all instances, though, Picnic Time is committed to providing safe, durable, and environmentally responsible products.

We may not be perfect, but we’re doing our best to make all our items sustainable. Unlike many companies, we’ll always be honest about where we are in the process and we’re excited to bring you along as we work to lower our footprint and make lasting change to our industry. Learn more about our efforts here.

We’re always looking for new, motivated talent to join the fam. You should be dedicated to having an awesome time, passionate about creating a supportive and fun work environment, and always excited to learn. Does that sound like you?! Well then, check out our current openings here.